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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

2 responses to “Facebook – #FAIL in Customer Service – Bad Process, BAD Process”

  1. David

    I am having the same problem now for 1 week…i forgot my security answer facebook last favorite nickname…I was in New York City and France last week and now my account is making sure I am the correct user.

    it also says my birthday is incorrect..not sure why it says that for.

    No reply yet from facebook in the numerous forms I have emailed them.

  2. karenyoung

    Facebook Account Deletion Lawsuit
    Blog information –

    Lack of customer service and the arbitrary and capricious handling of accounts.
    Currently pending in Santa Clara County, California District Court
    Possible Class Action status
    Post your Facebook account problems on the blog or write to