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Well-known expert on why IT projects fail, CEO of Asuret, a Brookline, MA consultancy that uses specialized tools to measure and detect potential vulnerabilities in projects, programs, and initiatives. Also a popular and prolific blogger, writing the IT Project Failures blog for ZDNet.

2 responses to “Business intelligence success, ROI, and failure”

  1. Sam Boonin

    Given BI’s less-than-stellar reputation among almost everyone outside of a small group of technical elite, I love the conversation that’s happening about ROI and business value. It’s about time, especially with the 65%+ project failure rates in BI.

    However, I think the recommendation to get IT to build ‘ebay like BI screens’ is completely misguided. Software (and SaaS) vendors are usability experts, not BI departments of big IT shops. Sorry to say, but IT does not have the DNA to build ‘controlled simplicity’ in BI apps.

  2. Michael Krigsman

    Sam, I think the intent behind Michael’s eBay screen comment is that software vendors need to supply tools that enable to IT build consumer style systems that are easier to use. Of course, there is also an interplay between capabilities supplied by software vendors and IT’s willingness to invest in using those tools to best advantage. Thanks for commenting.