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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

2 responses to “Ten emerging Enterprise 2.0 technologies to watch”

  1. Darika

    Dion, interesting article and a great round up of information. Interesting your thoughts on the role of OpenID in Enterprise 2.0
    One correction though, Tempero is not a software provider, we provide [human] moderation for interactive sites like forums and Facebook fan pages 🙂

  2. Janelle

    Wondering where Innovation/Idea Management platforms fit into the above categories… Social CRM could be one, as you mention Get Satisfaction which is a more simplistic idea portal. More comprehensive, Enterprise-wide tools such as those offered by Brightidea definitely fall under the category of Social Business Software and Enterprise 2.0 , but have a pure focus on innovation rooted in the concept that ideas can and should be managed, from gathering, prioritizing through implementation, the way leads are in CRM software.