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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

2 responses to “CoIT: How an accidental future is becoming reality”

  1. Alan Berkson

    Interesting piece. What you call “Shadow IT” I used to call “pockets of technology” when I worked on Wall St. in the 80’s. The advent of the PC and and Local Area Network (token ring in those days!) and a rebellion against the slow development cycle of mainframes led to business units taking matters into their own hands and implementing custom technology to solve problems. Eventually IT wrapped it’s hands around these pockets and absorbed them into their department.

    It’s a constant struggle: standardization, supportability and stability vs. agility and responsiveness. The difference today it you are now dealing with two IT departments: in-house and SaaS. It will be interesting how this battle plays out over time.

    Alan Berkson
    Intelligist Group

  2. Brian Cordell

    I agree with Alan. PCs, LANs, etc., have all been proclaimed as the end of central IT. The biggest issues have been and continue to be:

    1. How to handle unique integration requests driven from business need. (i.e., no one else needs these items plugged together.)
    2. Continued expansion of innovation and lagging integration tools. (i.e., timelag between what used to be vertical market solutions appearing on new platforms.)
    3. Lack of exposure by solution providers to the real issues occurring inside the business.

    Central IT, because they are insiders and because they only serve the master of the internal budget and not an external market will continue to be the solution that innovative businesses rely on. Some work will be outsourced, some older solutions will move to clouds. But for those businesses that use IT as a competitive weapon, innovative internal IT groups will be the solution.