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Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources".  Previously worked  at AMR Research (Gartner Inc),  Deloitte Consulting’s BPO Advisory Services, the  Everest Group and  IDC .  In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.

3 responses to “New HfS Market Landscape: Is insurance BPO ready to grow up?”

  1. MicroSourcing

    Because of rising costs of living in India and language barriers in China, Western firms are now looking into the Philippines as a viable alternative to the other two outsourcing hubs. The local government is also very open to foreign investment, and the economy has stabilized.

  2. Amy Rib

    Hi, Top article! Very well worded and straight to the point. I am borrowing some of this information in my own articles as a guide, I hope you don’t mind.

  3. Cataweb

    The passage of universal health care bill will definitely correct price flaws and unethical practices in the insurance market.