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Global VP and Internet of Things Evangelist for SAP. Previously independent analyst focusing on the Internet of Things, Energy and CleanTech, Analyst for RedMonk, leading their GreenMonk practice. Co-founder and director of hyper energy-efficient data center Cork Internet eXchange. Tom serves on the Advisory Boards of SmartCities World and

One response to “Utilities developing more of a customer focus”

  1. Scott Van Dam

    Hello Tom,

    I’m curious to understand what other types of programs they used besides focus groups and soliciting feedback. Or was that all it took to give them the JD edwards award?