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Chief Research Officer, G2 Crowd, formerly Group VP Software Business Solutions at IDC where his group covered CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances.

One response to “Barriers to Change: Silos”

  1. Ray Brown

    Good post Michael, thank you. You might also want to consider the structure and competency issues of cross functional working. We’ve been promoting the concept of a Clienteer but whatever we choose to call this work/role I believe we need to recognise that this cross functional space will need dedicated time, skills and authority to make a real difference. Yes we may use representatives from IT, sales, marketing etc to people our cross functional teams but someone needs to provide the continuity and focus as their “real job.” I fear that representatives from traditional silos will be in some way “locked in” by training, experience and maybe remuneration to their “day job” of marketing, IT or sales. In the past we have operated without company accountants and HR managers but eventually we had to recognise these roles as necessary new components of the evolving business.