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Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources".  Previously worked  at AMR Research (Gartner Inc),  Deloitte Consulting’s BPO Advisory Services, the  Everest Group and  IDC .  In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.

2 responses to “The speculation over Genpact’s future spells crunch-time for the future of BPO”

  1. Lean Six Sigma enables Lift Shift Transform | The Sixth Sigma

    […] via Enterprise Irregulars: Genpact future of BPO. […]

  2. aakanksha

    is there any german process ?