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CMO at SecureAuth Corporation. Previously VP Marketing at NowSecure, Knurld, Ping Identity, VP Business Develoment at Get Satisfaction, CEO at Teqlo and General Partner at SAP Ventures.

2 responses to “United Airlines: Conditioning Your Customers to Expect Less”

  1. bmvaughn

    *IF* I could fly an airline like Virgin America and use my FF points to redeem on a larger selection of airlines than just to the USA, Australia, and London, I would. The idea of flying SEA-LAX-LHR-Asia boggles the mind.

    That’s why I stick with UA. The benefits once I’ve accrued those miles are fantastic, especially for flying in premium classes internationally!

  2. jeff nolan

    good point… my wife and I fly to Asia frequently and take advantage of American Express’ 2-for-1 business class tickets.

    We just did SFO-Vancouver-HK on Air Canada.