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Chief Research Officer, G2 Crowd, formerly Group VP Software Business Solutions at IDC where his group covered CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances.

2 responses to “Dreamforce 2010”

  1. The ITSMguy

    Hi Michael
    Thank you for the coverage
    We too think this is a great expansion of our partnership with SFDC and think this will bring a lot of key service management capabilities “turn key” to a lot of customers. You can find more about the announcement on our ITSMtoday blog and we look for your additional insight.
    The ITSMguy

  2. Jim Blackwood

    I was at Dreamforce 2010, and your re-cap was very good! One random question for you: We are a small publisher, about 5 million a year in revenue, 40 employees, and we are considering two replacement solutions for our IT systems – one based on salesforce and once based on NetSuite. I know that Salesforce as a platform has boatloads of advantages, but our integrators are proposing a solution to us that cost more than twice as much as the system costs estimated by NetSuite. Any insights you can offer on why we sould pick one system over the other? NetSuite has a basic CRM and ecommerce solution that they throw in with their accounting solution.