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Esteban Kolsky is the founder and principal of thinkJar, a Customer Strategy consulting and think tank organization helping vendors and user successfully become better, more open, and more collaborative organizations. More information about thinkJar

One response to “How Can Genesys Get Into Enterprise Software?”

  1. Dmitri Eroshenko @Relenta

    I agree, one should be either a software or hardware company. Not both. The mindset is entirely different indeed.