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Esteban Kolsky is the founder and principal of thinkJar, a Customer Strategy consulting and think tank organization helping vendors and user successfully become better, more open, and more collaborative organizations. More information about thinkJar

3 responses to “Three Lessons Watson Taught Us to Improve Customer Service”

  1. Steven Di Pietro

    Well done on the article.

    I was wondering how you were ever going to make the connection.

    Love the idea of contraint and simplify.

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