Isn’t outsourcing easy? Just crunch the numbers to figure out how much you can save to lump your back office somewhere cheaper, get an advisor to cut you a good deal and Bob’s yer uncle. Change management? What’s that? Something fluffy that went out of fashion with Total Quality Management in the ’80s?
Outsourcing change is revolutionary—the world order changes. At the minimum, outsourcing introduces new rules and tools, different outcomes, changes careers, moves work offshore, requires new skills—all in the effort to realize a business case within a specific period of time. Yet we spend most of our time worrying about selecting the right provider, or negotiating the right contract. It’s time to assess how we make outsourcing change happen, and its implications upon sourcing success. So let’s all do exactly that…
HfS Research and our contributing analyst Deborah Kops of Sourcingchange.com, are assessing the implications of change management on sourcing implementation, with the support of the Shared Services and Outsourcing Network. This groundbreaking study will put numbers around what the industry commonly views as “soft stuff,” yet privately views it as one of the most critical drivers of outsourcing success.
With the participation of both the buyer and provider community, the research will be able to quantify, for the first time, how buyers actually approach change management, and most importantly, where they find the greatest challenge in getting it right. Similarly, we are asking the provider community to chime in, bringing their considerable insights into client change success and describing how they support the change process.
Please take a few minutes to participate…and ask others in the industry to respond. Together we’ll be able to better dimension the state of change. Two lucky respondents will win an Amazon Kindle: