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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

2 responses to “Is the App Store Hamstrung by Its Billing System?”

  1. John Thoben

    Completely agree except you left out the best billing system, Vindicia. Vindicia a leading provider of SaaS billing solutions that help digital leaders optimize customer retention and acquisition through integrated marketing best practices. I may be bias since I am in product marketing for Vindicia, however our solution is very flexible and can support many business models and transaction types, perfect for the digital media space. Contact me at for more info.

  2. Demand Side Economics

    […] post concluded that Apple’s billing system might have something to do with this apparent rigidity.  A transaction-based system that works for songs and software appears […]