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Esteban Kolsky is the founder and principal of thinkJar, a Customer Strategy consulting and think tank organization helping vendors and user successfully become better, more open, and more collaborative organizations. More information about thinkJar

One response to “Is There a Better Self Service? Maybe”

  1. Dylan Persaud

    We wrote a similar blog Using The Cloud for Customer Self Service. See our post at

    It takes a different POV on what organizations can do to leverage the cloud.