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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Salesforce Radian6 Deal Analysis”

  1. Suresh

    $326M is a lot to tell you that what people are tweeting about your products.

    Perhaps I missing something more about the radian product.

    Granted using social tools like twitter and facebook (via API) can definitely improve customer relationship – separate from sales cycle.

    I think ‘social tag’ still has a long way to go. Look at the ‘cloud’ Tag- it’s totally mainstream now in 2011