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Brian is one of the titans of the technology services arena with more than 25 years experience in the field, 10 of which were served as Senior Director of Andersen Consulting's (now Accenture's) global Software Intelligence unit.

One response to “Before you do that BPO, Audit, Consulting or other services deal, check out these costs”

  1. Scott Priestley


    I think you make some great points, however, lets not cast too spurious a net over the services industry. When our consultants travel to our clients site we always have strict guidelines:

    1. We use the clients preferred travel coordinator if one is used.
    2. We use the clients preferred local hotel if a corporate rate has been negotiated, if not, we ask the client to recommend an appropriate hotel in their vicintiy.
    3. We limit our rental car options to “1 bump up from compact” usually this is mid-size and the $10-$12 per day premium is a luxury that becomes a necessity as you spend 4-5 days per week in rental cars. I actually had an injury getting into a compact car several years ago and instituted this policy then – I tore a neck muscle as I tucked my 6′-3″ / 265# frame into a compact car. This equates to a $1380 annual increase in expenses per consultant whose client projects average over $200k per year – I would say its inconsequential on this scale.
    4. We have regional targets for meal reimbursement – Lincoln, Nebraska is quite different from Manhattan.
    5. All expenses require actual receipts and reviewed.

    The most extravagant opportunity I have run across, which was greatly appreciated, was business class airfare for flights over 7 hours.

    I agree with the intent of your article, but my experience has been that most companies have a well thought out and managed travel policy for staffers – however, it seems that big company executives play by different rules.

    Scott Priestley
    Lionshare Software, Inc.
    Twitter: LionshareERP