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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

One response to “Salesforce Irons it Out: 21st Century Social Enterprise Certified”

  1. Toyota moving forward even when you dont want to Won A Car Trophy | Toyota Pictures

    […] in mostly customer facing markets. The centerpiece of salesforce’s social … …Read the full story Even when you don’t want to. toyota: moving forward, even if you dont want to […]