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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Curation and the Next Shiny Object”

  1. Sérgio Santos

    I really like your perspective on curation giving power back to companies. Brands now have the tools to put pause on the constant stream of feedback arriving from social media, select and organize what really matters and share it, internally and externally.