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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “ERP Is Dead — Zuora Chief Says”

  1. Enterprise headlines and excerpts, 2011, July and August

    […] #ERP Is Dead — Zuora Chief Says Second, and definitely most controversial, Tzuo told his audience that ERP was, if not dead, then dying. His logic makes a lot of sense. Zuora is not about simply building another billing system. It’s a company focused on supporting the Subscription Economy. By Zuora’s definition, the economy is rapidly moving from a twentieth century manufacturing paradigm to one where we all sell services in one form or another. […]