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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Oracle Buries the Lead”

  1. Oracle Introduces Cloud and Social. My Perspective

    […] these two massive announcements were made towards the end of OpenWorld, as Denis Pombriant points out; I have to conclude that if they had announced the cloud and social network earlier in the week, […]