LinkedIn Twitter
Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “End of the On-Prem Paradigm”

  1. Elaine D

    I have long since asked why companies need on-prem support anyway. When most of what I do as an SAP consultant post go live is not done at the site of the issue anyway, and I am generally using many forms of electronic commication, email, phone, texting, instant messaging, document sharing, and am generally looking through a problem resolution database or on-line directly into the system, why do they need me to fly in and out every week? I can do the same from home and the results are pretty easily (in most cases) measurable. The same is true when I am developing documentation. Instead, they move us into a war-room, have a central support line that problems are called into, and then dole out the problems as they arrive doing their best to keep their people from being interrupted on site while they try to solve the problems.