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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Socializing Sport”

  1. Kinect Sports Season Two: Safe, Family Fun - World Cup Soccer 2011

    […] Socializing Sport It doesn't mean the outcome of a game has to be changed but it does show respect for the customer and a focus on the customer experience that is lacking in most of sport right now. Customers simply want validation. Is that too much to ask? … Read more on Enterprise Irregulars […]