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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

One response to “Baselining Social Business Maturity: Why and How”

  1. luke w


    what a thorough analysis, some excellent insights cogently explained. Becoming a true “social business” doesn’t happen overnight. The length and stages of the maturation process you’ve outlined here are great resources – especially the digital business ladder. Looking forward to more.

    Luke Winter

    Community Manager