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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

3 responses to “The Architecture of a Social Business”

  1. Transforming to a Social Business – An Architectural View | 4cingthefuture

    […] his article: The Architecture of a Social Business – he expands on specific elements in the view such […]

  2. Wanted: more predictive collaborative apps | Collaboration for Good

    […] About 3 weeks ago Dion Hinchcliffe wrote a great piece on the Dachis Group blog that summed up the architectural layers of a successful social business. He nailed it on just about every front and instead of summarizing the work here, I’ll focus […]

  3. Jay Chittenipat

    Hi Dion,

    Thanks for this very lucid post – I am trying to work out this architecture to a tangible level at my organization – so have been able to put some tangible thoughts on to this. this model has given us a good basis to focus our thoughts with

    Wanted to give you one feedback to the model too. IMHO, we should add one more key element to the social foundation layer – rewards and recognition. At a time, when organizations are starting ot think of merging in social recognition to the overall performance appraisal, i think we should segregate that also from the SoE and add to the Social foundation.

    Do you think that’s a good thought? would love to hear your views.