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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Salesforce, the Enterprise Vendor”

  1. Rick S

    Thanks for the interesting read. Nice way to tie everything into Geoffrey Moore’s book Crossing the Chasm. I agree that sustainability has crossed it and now companies need to get on board or else. Nobody wants to be the next Kodak. Thanks again.