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CEO of Deal Architect, a top advisory boutique recognized in The Black Book of Outsourcing, author of a widely praised book on technology enabled innovation, The New Polymath, prolific blogger, writing about technology-enabled innovation at New Florence, New Renaissance and about waste in technology at Deal Architect.  Previously Analyst  at Gartner, Partner with PwC Consulting. Keynoted at many business and technology conferences and has been quoted in the Wall Street Journal, BusinessWeek, The Financial Times, CIO Magazine, and other executive and technology publications.

One response to “Outsourcing and the Circle of Trust”

  1. Martijn Linssen

    They have a point on the customer aspect Vinnie. Outsourcing only makes sense for well described repetitive work. In theory they could outsource dev if their design were 100% complete and contained all business rules as well as exceptions, including how to exactly handle each.

    However, last time I checked, such dev work is rather Agile (cough) meaning that there is a continuous parallel process of business consulting going on, feeding into dev

    And this will never change a lot. The closer to the end-user or customer, the higher the required specialised customer knowledge and personal skills. And that, my friend, is something outresources (just invented that word) will never manage. And they shouldn’t – it’s downright silly to want to outsource everything