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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out BeagleResearch.com, and AgeSustainability.com

One response to “Keeping in Touch”

  1. Mary

    Well said Denis. Keeping in touch with your customers is very vital for any business. We should give options to them to contact you, either by email, phone, live chat or personal face to face meeting. We should be open to them through all mediums.