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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

One response to “Transforming Noise into Signal: Isolating Social Business Results”

  1. Manmohan

    Interesting article. There is this whitepaper on social crm which insists the use of social media in building customer relationships which readers will find useful @