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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Microsoft Struts It’s New Stuff”

  1. Brad

    Microsoft is really on a comeback. They’ve finally come out from under their rock and are understanding the needs of the future. I’m really excited about their interoperability work and wish them the best of luck as they try to convince the world that the new Windows is good again.