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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Marketing’s Renaissance”

  1. John Roberts

    Denis, great article. One trend I have seen recently is that the prices of Marketing Automation software and Saas solutions are decreasing. Instead of spending $1,000 to $30,000 a month on Marketing Automation software, new marketing automation startups are providing similar functionality for a fraction of the price forcing the established players to introduce newer, cheaper products in order to stay competitive.