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Chief Research Officer, G2 Crowd, formerly Group VP Software Business Solutions at IDC where his group covered CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances.

3 responses to “Building a Customer Experience Strategy”

  1. Customer Experience News – May 13, 2013 | TCELab Blog

    […] Building a Customer Experience Strategy – Enterprise Irregulars […]

  2. Assaf Shisha-Halevy

    Thanks! Great “to do list”!

  3. A Customer Experience Strategy to WOW your customers. : Client Relationship Development News

    […] Here is a link to the rest of the article: […]