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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

3 responses to “Microsoft’s New Coke Moment”

  1. Windows 8 and New Coke | Right Good

    […] after writing this, I saw that a great article has been written by analyst with the same analog: Great post, Denis Pombriant! Oh, and I stole your […]

  2. – Microsoft launches iPad comparison site for Windows 8 tablets – The Verge | nieuws cookies verwijderen

    […] Hit Product for Microsoft, Despite Critic NaysayersBenzingaRedmond Channel Partner -Enterprise Irregularsalle 190 […]

  3. – Microsoft's New Coke Moment – Enterprise Irregulars | nieuws cookies verwijderen

    […] Microsoft’s New Coke MomentEnterprise IrregularsPerhaps this is Microsoft’s New Coke moment. It’s not that the company has never before faced customer displeasure over a release of the operating system. Vista was a notable moment in customer disappointment and parenthetically it made me a Mac user … […]