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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “CRM Evolution Notes”

  1. CRM Updates | Customer Loyalty As A Platform

    […] CRM Evolution NotesEnterprise Irregulars, on Wed, 28 Aug 2013 08:49:51 -0700One of the more interesting aspects of CRM Evolution, which was held in New York last week, is how many emerging companies attended and appear to be doing well. The big guys were there too either with booths or through attendance by senior people. […]