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Independent analyst and systems architect specializing in business process management and Enterprise 2.0. Previously founded two successful product and service companies focusing on content management, BPM and e-commerce. Featured conference speaker on BPM and its impact on business, and writes the Column 2 blog on BPM and Enterprise 2.0. All posts are © Sandy Kemsley.

One response to “Looking For Process Improvement? Follow The Useless Paper Trail”

  1. Frank Nurock

    Compelling points.

    Mastering processes so that they can be enhanced by channels of a methodical path craves the expertise of a straightforward apparatus of tools or techniques. The efficient use of these tools and techniques requires their function by the community who indeed work on the processes, and their engagement to this will only be achievable if they are guaranteed that management cares about improving quality.

    Thanks for the interesting insight Sandy