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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “The Class of ‘14”

  1. Enterprise hits & misses – November 25 #ensw

    […] at #DF13 by Ray Wang,’s Salesforce1 Platform: A Closer Look by Doug Henschen, The Class of 14 by Denis Pombriant, and Salesforce CEO admits ‘social enterprise’ pitch didn’t work, a newsy […]