Some Pre-Forecast Odds Ends re: Social CRM

By Paul Greenberg on December 14, 2009

Before I push out my Forecast for 2010 (next week some time), I have a few short observations that are honestly somewhat random: Facebook Does It Again – Not So Privately All Facebook members…

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Posted in Business | Tagged Altimeter Group, analysts, Charlene Li, CRM, enterprise software, Facebook, Forrester Research, Jeremiah Owyang, predictions, Privacy, Social CRM, Social Media

Paul Greenberg

Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.