Gmail Crashes, Customer Service Springs into High Gear (Not)

By on September 1, 2009

Google
Error

Server Error

The server encountered a temporary error and could not complete your request.Please try again in 30 seconds.

The above is what I saw, and continue to see, as I try to access my Gmail account. In case you’re wondering what to do next, the answer is nothing. Gmail’s customer service is unreachable too.  Hence a cautionary piece of advice with respect to your on-demand service provider: keep a phone number handy, because when a Web-only service goes down, so does all the online info about how to contact the service provider about fixing the problem.

FYI: I’ve been trying again, as requested for several minutes. Google’s optimism about a 30-second fix seems to be, well, a little optimistic.

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Industry Analyst, Consultant and author, former programmer, systems analyst with 25 years experience. Spent three years in Europe as an industry analyst and as Correspondent for Information Week and other industry publications. Regularly consults with leading public and private enterprise software, database, and infrastructure companies. An award-winning columnist for leading IT and business magazines, Josh is widely quoted in the trade and business press and he blogs at Enterprise Matters.