State of Social Customer Service (Twitter Custom Timeline)

By on January 21, 2014

I will admit, this would not make a post traditionally – but I wanted to test a Twitter Custom Timeline.

I built one after a conversation I had with Martin Hill-Wilson (one of the sharpest, if not the sharpest, people in the  forward frontiers of Social Customer Service; read his book; follow him on Twitter).

Here is the custom timeline, comments welcome underneath as always.  BTW. remember that Twitter is read from bottom to top – wish they had a setting to change that – #LeSigh.

(now, back to digital transformation; another post coming tomorrow)

(Cross-posted @ thinkJar)

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Esteban Kolsky is the founder and principal of thinkJar, a Customer Strategy consulting and think tank organization helping vendors and user successfully become better, more open, and more collaborative organizations. More information about thinkJar