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Co-Founder and CEO of EchoSign from inception through tens of millions in cash-flow positive SaaS revenue and acquisition by Adobe Systems Inc. Jason then served as Vice President, Web Services at Adobe, where EchoSign was named the most successful acquisition of 2011-12, posting 199% YoY growth.

One response to “Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50 Employees. But Ideally, Forever.”

  1. Ticketer

    This is so true… Everyone should be doing this. I love that even the big brands (the smart ones) are no doing this – Jeff Bezos (CEO/Founder of Amazon!!) – spends a couple of days every month answering support tickets.