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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Back Office Perks Up”

  1. krobertsffdc

    There does seem to be some confusion as to whether Zuora is indeed a native application. While Zuora has an interface to the Salesforce platform I believe the majority of the app runs on a separate cloud infrastructure. Zuora’s own technical documentation would seem to confirm this: