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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

One response to “Where is interoperability for social media?”

  1. @tbjbuzzient

    Total agreement, Dion. In addition to standardization across social data channels, we also need to standardize access across different vendor CRM stacks: