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Serial Entrepreneur, 5 startups, Product Guy, and Inveterate Blogger!

One response to “Random Thoughts on Customer Engagement, CRM, and Social CRM”

  1. John Dineen

    Hey Bob – fantastic post. Thoroughly enjoyed reading it. My startup, Pubble, is building a Customer Engagement API. We’re a Techstars London 2014 company. Going to borrow a line from you that I really think nails is: “are you talking WITH your Customers or talking AT your Customers?”. Thanks for posting, John