Articles in this series

  • CRM Idol 2014 Begins: CRM to Customer Engagement

LinkedIn Twitter
Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

One response to “CRM Idol 2014 Begins: CRM to Customer Engagement”

  1. Charlie DeFelice


    GREAT to read these blogs.

    Hope you are doing well. I have been speaking often to Harvey Koeppel (also ex-Citi – you’ll remember the CIE Program that is STILL RUNNING!).

    I am working with Sales and these guys “get it”.

    Please drop me a line and let me know how you are doing. Still in McLein VA? Perhaps a dinner the next time I am in town?


    Charlie DeFelice