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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Subscription Time at The Financial Times”

  1. Neil Bhuiyan

    Great find and article!

    They have been a great reference to many of our other media clients such as The Guardian, IPC Media, Fairfax Media, IPC Media and more.

    They have been leading the way in transforming themselves and running a more SaaS-type business model, rather than a traditional publisher, and tracking the value of the customer over-time of how they consume both print and digital, is key to building longer relationships with their subscribers!