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Chief Research Officer, G2 Crowd, formerly Group VP Software Business Solutions at IDC where his group covered CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances.

One response to “Why is Good Customer Service So Difficult?”

  1. Selling A Service Business | Create Resumes | Find Jobs | FastJobz.Com

    […] to sell the service is by discussing the features of your service as opposed to the benefits the customer. I can’t think of a single sale that resulted from just listing the features offered. When […]