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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

2 responses to “CRM Watchlist 2010 – Part I”

  1. CRM 2010 Watchlist – Part IIA

    […] Okay, you saw what I think about the Four Bad Boys of CRM the other day.  Now onto the next not-really-a-tier tier.  You’ll note that this year, I’m changing the way I do my ZDNet blog posting to the “more-if-you-click-here” so they just don’t look so damned long. This one is so comprehensive though, I’m splitting it over 2 days – though so no one will be pulling out their nails in the agony of the suspense, I’ll announce at the end of this part who I’m going to be putting on Watchlist Part IIB. […]

  2. CRM Watchlist 2010 – Part IIIA

    […] Part I – The Big 4 – Microsoft, SAP, Oracle, […]