Phil Fersht
Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources". Previously worked at AMR Research (Gartner Inc), Deloitte Consulting’s BPO Advisory Services, the Everest Group and IDC . In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.
Getting chatbot fatigue? Then upgrade to digital associates…
Let’s cut to the chase folks… chatbots have struggled to gain much of a foothold in the corporate tech innovation stack. However, our analyst Melissa O’Brien has spent the last few years studying how these engagement technologies are evolving deeper into the enterprise where they can truly augment staff and reduce a significant amount of their […]
10 things to think about, if you want to be a more successful and genuine person in this emerging economy
It’s been quite the year hasn’t it, folks! I don’t know about you, but this has proven to be a voyage of self-discovery for me personally as we build businesses that can thrive in a world where it doesn’t matter where you are anymore, where the rules of the game are being re-written in a […]
SAP acquiring Signavio is a cheap play to migrate enterprises onto S4/HANA. Instead it just handed the market to Celonis
Why we think SAP acquiring Signavio is a non-event and actually frees Celonis from its SAP shackles to inspire its loyal following The initial buzz from SAP leaders with its Signavio acquisition all points to helping its clients migrate from legacy systems onto cloud-based S4/HANA applications. While that is a worthy goal, SAP needs to embrace how to […]
UiPath will finally find its true path as IPO beckons. Now can its leadership develop some humility to embrace this incredible opportunity?
Having introduced RPA to the world in 2012 I have (sometimes grimly) clung to the belief that RPA will eventually find its path to be a vital cog in the enterprise technology potpourri. Blue Prism opted for the comfort of floating on the London stock exchange less than four years later in 2016, where its founders and […]
The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era
The IT services market has arrived at its most critical infection point in 20 years, where the role of service providers that survive the Covid era will be those that have made the shift from support firm (Phase 1) to a business partner (Phase 2). We’ve talked about this services shift ever since Tom Reuner […]
SBA: Please stop spanking bots
What better to blame – when all goes wrong – than the evil robotic thing you just inserted into your system. Many of you saw the recent article in ABA Banking Journal where they blamed RPA for the “burden on their processing system and diminishing of its capabilities”. We will discuss this debacle in a more […]
Leaders embracing an infinite mindset can flourish during these times
As a leader, it’s so easy to obsess with operational functions of the business during times of disruption or distress – in this case, a global pandemic – that it can create knee-jerk, often short-term decisions that could inherently damage your long-term vision, your business’ culture and your raison d’être. Having lived and worked through […]
Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?
The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as nations, businesses, and societies try to build a blueprint for what the post-coronavirus economy may look like. India and Russia, in particular, are now being widely seen to have the slowest response to the coronavirus […]
Big is no longer as beautiful as Mid-Tier IT service providers surge with double-digit growth
Just a few short years ago, the world of the mid-tier service providers ($500m-$3bn revenues) was a pretty depressing place – many clients were wary of using lesser brands with smaller scale and high attrition and preferred to stay loyal to the Tier 1 brands and beat them up on price. Growth was pretty stagnant […]
