Getting chatbot fatigue? Then upgrade to digital associates...

Getting chatbot fatigue? Then upgrade to digital associates…

Let’s cut to the chase folks… chatbots have struggled to gain much of a foothold in the corporate tech innovation stack.  However, our analyst Melissa O’Brien has spent the last few years studying how these engagement technologies are evolving deeper into the enterprise where they can truly augment staff and reduce a significant amount of their […]

One word defines today’s business environment:  Speed

One word defines today’s business environment: Speed

(Cross-posted @ Horses for Sources)

10 things to think about, if you want to be a more successful and genuine person in this emerging economy

10 things to think about, if you want to be a more successful and genuine person in this emerging economy

It’s been quite the year hasn’t it, folks!  I don’t know about you, but this has proven to be a voyage of self-discovery for me personally as we build businesses that can thrive in a world where it doesn’t matter where you are anymore, where the rules of the game are being re-written in a […]

UiPath will finally find its true path as IPO beckons. Now can its leadership develop some humility to embrace this incredible opportunity?

UiPath will finally find its true path as IPO beckons. Now can its leadership develop some humility to embrace this incredible opportunity?

Having introduced RPA to the world in 2012 I have (sometimes grimly) clung to the belief that RPA will eventually find its path to be a vital cog in the enterprise technology potpourri.  Blue Prism opted for the comfort of floating on the London stock exchange less than four years later in 2016, where its founders and […]

SBA:  Please stop spanking bots

SBA: Please stop spanking bots

What better to blame – when all goes wrong – than the evil robotic thing you just inserted into your system.  Many of you saw the recent article in ABA Banking Journal where they blamed RPA for the “burden on their processing system and diminishing of its capabilities”.  We will discuss this debacle in a more […]

Leaders embracing an infinite mindset can flourish during these times

Leaders embracing an infinite mindset can flourish during these times

As a leader, it’s so easy to obsess with operational functions of the business during times of disruption or distress – in this case, a global pandemic – that it can create knee-jerk, often short-term decisions that could inherently damage your long-term vision, your business’ culture and your raison d’être. Having lived and worked through […]

Big is no longer as beautiful as Mid-Tier IT service providers surge with double-digit growth

Big is no longer as beautiful as Mid-Tier IT service providers surge with double-digit growth

Just a few short years ago, the world of the mid-tier service providers ($500m-$3bn revenues) was a pretty depressing place – many clients were wary of using lesser brands with smaller scale and high attrition and preferred to stay loyal to the Tier 1 brands and beat them up on price.  Growth was pretty stagnant […]