
IBM’s New Case Manager Product Overview
The day before the official announcement of IBM’s Case Manager product, Jake Levirne, Senior Product Manager, walked us through the capabilities. He started by defining case management, and discussing how it is about providing context to enable better outcomes rather than prescribing the exact method for achieving that outcome. For those of you who have […]

IBM IOD Opening Session: ACM and Analytics
I’m at IBM’s Information On Demand (IOD) conference this week, attending the opening session. There are 10,000 attendees here (including, I assume, IBM employees) for a conference that covers information management of all sorts: databases, analytics and content management. As at other large vendor conferences, they feel obligated to assault our senses in the morning […]

Dancing With Elephants: Webinar on Agile and Social Processes
Keith Swenson and I will be presenting a webinar this Thursday at 2pm ET, sponsored by Fujitsu, on the topic of agile and social BPM. You can register here.
From the description:

BPM and Case Management Webinar Q&A
I presented a webinar on business process management and case management today, hosted by Pegasystems. Great fun as always, and a ton of questions that we didn’t have time to answer. I captured a lot of them and will address them here; if you attended the webinar, Pega will also send out their responses as […]