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Salesforce Now Has Over 19% Of The CRM Market

Salesforce Now Has Over 19% Of The CRM Market

By Louis Columbus on July 8, 2019

Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected […]

Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged adobe marketing, CRM, customer relationship management, HubSpot, Louis Columbus' blog, Oracle CRM, salesforce, SAP CRM

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