Salesforce Now Has Over 19% Of The CRM Market
Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected […]
